Contact Us

Telephone Support:
Available in the United States from 8:00 A.M. to 7:00 P.M. Eastern Time, Monday through Friday by the Technical Service Department. Phone: 1-800-262-1990. Please have your device and charger available when you call.

8:00 A.M. to 7:00 P.M. Your call will be answered by the first available technical service representative (TSR).

Soporte en Espanol:
5:00 P.M. to 9:00 P.M. Phone: 1-800-262-1984 ext 417 Jorge Sarzosa
E-mail: espanol@prentrom.com

Canadian Support:
Contact Aroga at 800-561-6222

Weekend Support:
Available from 1:00 P.M. to 5:00 P.M.
Your call will be returned by a remote technician. A remote technician is a TSR who uses a PRC product. They are fully trained and excited to talk with you. We have two remote technicians. David Chapple is from Ohio and Anthony Arnold is from North Dakota.

Email:
If this site doesn't answer all of your questions you can contact us by email at service@prentrom.com by filling out the below form. Please include your name, phone number and address. Also include the name of your device and serial number in your correspondence.