Contact Us

Telephone Support:
Available from 8:00 A.M. to 9:00 P.M. Eastern Time, Monday through Friday by the Technical Service Department. Phone: 1-800-262-1990. Please have your device and charger available when you call.

8:00 A.M. to 5:00 P.M. Your call will be answered by the first available technical service representative (TSR).

5:00 P.M. to 9:00 P.M. Your call will be returned by a remote technician. A remote technician is a TSR who uses a PRC product. They are fully trained and excited to talk with you. We have two remote technicians. David Chapple is from Ohio and Anthony Arnold is from North Dakota.

Soporte en Espanol:
5:00 P.M. to 9:00 P.M. Phone: 1-800-262-1984 ext 417 Jorge Sarzosa
E-mail: espanol@prentrom.com

Weekend Support:
Available from 1:00 P.M. to 5:00 P.M. by a remote technician.

Email:
If this site doesn't answer all of your questions you can contact us by email at service@prentrom.com by filling out the below form. Please include your name, phone number and address. Also include the name of your device and serial number in your correspondence.